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Refund Policy

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At Equally Connected Logistics LLC, we are committed to delivering high-quality, reliable medical courier services. Due to the time-sensitive and critical nature of our deliveries, we have established the following refund policy:

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1. Non-Refundable Services

Our services, including but not limited to the transportation of medical specimens, organs, prescriptions, and other healthcare materials, are non-refundable once the courier has been dispatched. Given the urgent nature of our business, all transportation services are considered final upon dispatch, and no refunds will be issued.

2. Cancellations

  • Standard Deliveries: If you need to cancel a scheduled delivery, cancellations must be made at least 24 hours in advance. Cancellations made within the 24-hour window may still incur full service charges.

  • Emergency Deliveries: For emergency or time-sensitive deliveries (e.g., organ transport), cancellations are not permitted once the courier has been dispatched. These services are considered non-refundable due to the critical nature of the delivery.

3. Service Delays

While we strive to ensure timely deliveries, Equally Connected Logistics LLC is not liable for delays caused by circumstances beyond our control, such as severe weather, traffic conditions, accidents, or other unforeseen events. Refunds will not be provided for delays that result from these external factors. We will, however, make every effort to communicate with our clients and resolve any issues as quickly as possible.

4. Service Issues or Errors

If an error occurs due to negligence on the part of Equally Connected Logistics LLC, such as a missed or incorrect delivery, we will investigate the issue. In such cases, a partial or full refund may be issued at our discretion. Please report any service issues within 48 hours of the delivery.

5. Payment Disputes

If you believe you have been charged in error, please contact us immediately. We will review the transaction and work with you to resolve any disputes. Refunds for erroneous charges will be processed within 7-10 business days, depending on your payment method.

6. Contact for Refund Requests

For any refund requests or questions about our refund policy, please contact us at:

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